• Pinnacle Cart Upgrade

    If you are not running Pinnacle Cart 3.8.7 R3, you are no longer PCI Compliant.

Yea, we know, upgrading is a headache.  Everyone puts it off as long as they can, but unfortunately you can’t put it off any longer.

*** As of December 31, 2018, your Pinnacle Cart site is no longer PCI Compliant unless you are running version 3.8.7 R3. ***

If you are accepting credit cards on your site, you MUST be PCI compliant.  So yes, that means you!

Not sure what PCI compliance even means?  Here’s where you can find out everything you need to know.

Not sure what version of Pinnacle Cart you are running?

You can find that info in one of two places:

  1. On older versions, you will find it right on the admin login screen:
  2. On newer versions of Pinnacle Cart, you can find it in you admin area, at the top right under your name:

If you are running Pinnacle Cart 3.7.x or below, keep reading.

If  you are running Pinnacle Cart 3.8.x, you can skip down to your section by clicking here.

Upgrading from Pinnacle Cart 3.7.x or below

There are lots of reasons to upgrade other than just PCI compliance, as 3.8 is a MUCH better platform.  Here are some of the highlights:

  • Responsive Template

    No more ugly mobile version of the site.  These templates scale to the user’s device, giving everyone the same rich experience.

  • Custom Form Builder

    Now you can build whatever forms you need for your site right from the admin area!  Contact forms, product registrations, whatever you need.

  • Completely Revamped Admin Area

    Managing your store just got a LOT easier including vastly improved product, customer and order search.

  • Predictive Search

    Real-time search results appear as your customer types

  • Authorize.net CIM Built-In

    Allows your customers to store their credit card info securely

  • New XML Sitemap Generator

    Regenerate your XML sitemaps with the click of a button

  • Improved Product Images

    Generate compressed thumbnails automatically!

We have also added our own improvements to the 3.8 version of Pinnacle Cart which are included with all upgrades:

  • Blazing Fast Load Times

    96/100 on Google’s Page Speed test!

  • Access to Our Newest Mods

    Including ShippingEasy, Auto Ship, Amazon Pay, Product Rewards, Mailchimp Pro and more

  • Completely Custom Template

    We built this from scratch using years of A/B testing data for optimum usability on desktop and mobile

  • Professional Email Templates

    Clean, modern email templates customized with your logo

  • Instagram Feed

    Showcase your latest Instagram posts on the home page, or even by hashtag for certain products

  • Revamped Wish List

    No more ugly tables that look like they were designed in 2001

  • Random Testimonials

    Shown anywhere on your site (we have it in the footer by default)

  • Optimized Chekcout

    A clean, easy to use checkout that gets your customers to submit that order with no distractions

A Pinnacle Cart 3.8 Site

But wait, there is no upgrade link in my cart?

If you are upgrading from 3.7,  the 3.8 version of Pinnacle Cart is not backwards compatible with older versions.  There are just so many changes to the structure that it would be nearly impossible to automate the process.  Fortunately, we have done this countless times and have a great system in place:

  1. Install a fresh copy of Pinnacle Cart 3.8 in a sub-directory on your current server (www.yourdomain.com/upgrade/ for example)
  2. We can either copy your existing template over to the new template system, or build you a completely new one.  It costs about the same either way, so it would be a great time to consider a redesign.
  3. Copy all of your existing settings – shipping, taxes, payment methods, promo codes, etc
  4. Rebuild any custom functionality you had programmed on your old site
  5. Copy your existing products and categories across
  6. Fully test all of the features and functions, making sure that everything looks/works the way you want it to
  7. Copy across your customers, orders and product reviews (preserving the customer passwords as well!)
  8. Move the site to the root directory and archive your old site.

The entire process can take anywhere from 2-4 weeks depending on exactly what needs to be done.

Will it affect my SEO or cause any issues with customers?

We copy all of the urls, META data, product descriptions, categories, etc exactly as you currently have them.  So there will be no broken links or SEO issues.  In fact, we usually recommend taking the time during the upgrade to update outdated product descriptions, add missing META descriptions, etc.  We also recommend switching the site to full-time https per Google’s recommendations.

As far as your customers go, they can use the same login info they always have to log in and view their order history and manage their account.  The only thing that won’t migrate across will be any saved shopping carts they created before the move.  It is a great opportunity to send out an email to all of your customers asking them to come view you new and improved site!

Sounds great, but what does it cost?

The cost will vary depending on exactly what you need us to do, but we can do a basic installation with a stock template and migrate your store data for as little as $750.  Adding a custom design or copying over an existing design would add to the cost, as would any custom development that needs to be re-created on the new site. We’d be happy to provide you with a no obligation quote, just drop us a line!

My site works fine, why should I upgrade?

Basically you have no choice if you want to continue to accept credit cards on your site.  PCI compliance is one of the basic requirements of any e-commerce site, and there is just no way to make older versions of Pinnacle Cart compliant.

In addition, many hosting companies are now requiring PHP 7 on all of their servers, as PHP 5.6 is at end of life.  That means that when they do upgrade your server, your site will no longer function.

The new version if also a MUCH better piece of software than the old version.  Along with the new features mentioned above, most of our clients want to upgrade because of the responsive template.  E-Commerce is all about mobile these days, and providing the same experience to your mobile customers is essential.  The mobile template in the older versions of Pinnacle Cart is downright ugly and the chances of getting an order through it are slim to nill.

There is also the issue of support.  Pinnacle won’t be supporting the older versions much longer, and they have already stopped providing upgrades.  As new technology emerges and third party vendors update their software, things will simply stop working in the older version.  For example, the Mailchimp plugin no longer works and they won’t be providing a fix.

Anything else I need to worry about?

  1. You will need an active Pinnacle Cart license/account in order to have access to the 3.8 version
  2. You will need to let us know about all customization you had done to the cart.  If we don’t know about it, we can’t copy it across to the new site
  3. Your server will need to be able to switch between PHP 5.6 and PHP 7.2.  Ask your host if you are unsure.
  4. We’ll need full access to your hosting control panel, FTP and admin area of Pinnacle Cart

How about $1000 worth of free apps to go with it?

To lessen the pain a little, we’ll throw in ALL of the following apps with your upgrade:

  • Scrolling Featured Products
  • Scrolling Secondary Images
  • Random Testimonials – showcase your customer testimonials on the home page or footer of your site
  • SlickNav Mobile Menu – a robust, multi-tiered mobile menu that makes navigation a breeze
  • Message Bar – add an editable text bar to the header of your site showing promo messages, vacation messages, etc.

I know you probably have a ton of things you would rather spend your money on, but this is not an optional upgrade.  Failure to be PCI Compliant has major security ramifications, and your customers deserve to have their data be completely secure.  Of top of that, you are really hurting your business if you are still on the 3.7 branch and serving a generic mobile site to your customers.

Questions?  Feel free to contact us and we can walk you through the whole process and get you a proposal.

Upgrading from Pinnacle Cart 3.8.x

While this may seem like a simple upgrade, it is not.  Over 150 files have changed between the R2 and R3 versions, and this is a manual patch, meaning the automatic upgrade option isn’t available here.  Here’s how this upgrade works:

  1. We create a copy of your existing site in a subfolder (yoursite.com/subfolder) and upgrade that copy to 3.8.7 R2
  2. We copy that version of your site up to our development server, which is running PHP 7.2
  3. We manually upgrade that to 3.8.7 R3
  4. We re-install our apps
  5. We fix any templates that break in the upgrade
  6. We re-do any custom development that was present in the original cart
  7. We fully test everything to make sure it both looks good and runs perfectly
  8. We disable ordering on your live site and copy across your customers, orders, products and categories
  9. We have your host switch to PHP 7.2 and make the upgraded copy of the site live

How long does it take?

It depends on how much customization you had done to your original site and what version you are currently on.  We can upgrade unmodified sites in a few days, but heavily customized sites can take a few weeks.

How much does it cost?

So far the average cost to upgrade a 3.8.x site has been around $750.  Moving a site back and forth takes time, as does applying the manual patch and copying data, there is just no quick way to do it.  The more complex your site and the older your version, the more expensive it will be.

We will of course provide you with a detailed estimate before we begin work.

Anything else I need to worry about?

  1. You will need an active Pinnacle Cart license and support account in order to have access to the upgrade
  2. You will need to let us know about all customization you had done to the cart.  If we don’t know about it, we can’t copy it across to the new site
  3. Your server will need to be able to switch between PHP 5.x and PHP 7.x.  Ask your host if you are unsure.
  4. We’ll need full access to your hosting control panel, FTP and admin area of Pinnacle Cart

How about $1000 worth of free apps to go with it?

To lessen the pain of the upgrade a little, we’ll throw in ALL of the following apps with your upgrade:

  • Scrolling Featured Products
  • Scrolling Secondary Images
  • Random Testimonials – showcase your customer testimonials on the home page or footer of your site
  • SlickNav Mobile Menu – a robust, multi-tiered mobile menu that makes navigation a breeze
  • Message Bar – add an editable text bar to the header of your site showing promo messages, vacation messages, etc.

We know you probably have a ton of things you would rather spend your money on, but this is not an optional upgrade.  Failure to be PCI Compliant has major security ramifications, and your customers deserve to have their data be completely secure.  You’ll also sleep a lot better knowing there are no security holes in your system.

Questions?  Feel free to contact us and we can walk you through the whole process and get you a proposal.