But wait, there is no upgrade link in my cart?
If you are upgrading from 3.7, the 3.8 version of Pinnacle Cart is not backwards compatible with older versions. There are just so many changes to the structure that it would be nearly impossible to automate the process. Fortunately, we have done this countless times and have a great system in place:
- Install a fresh copy of Pinnacle Cart 3.8 in a sub-directory on your current server (www.yourdomain.com/upgrade/ for example)
- We can either copy your existing template over to the new template system, or build you a completely new one. It costs about the same either way, so it would be a great time to consider a redesign.
- Copy all of your existing settings – shipping, taxes, payment methods, promo codes, etc
- Rebuild any custom functionality you had programmed on your old site
- Copy your existing products and categories across
- Fully test all of the features and functions, making sure that everything looks/works the way you want it to
- Copy across your customers, orders and product reviews (preserving the customer passwords as well!)
- Move the site to the root directory and archive your old site.
The entire process can take anywhere from 2-4 weeks depending on exactly what needs to be done.
Will it affect my SEO or cause any issues with customers?
We copy all of the urls, META data, product descriptions, categories, etc exactly as you currently have them. So there will be no broken links or SEO issues. In fact, we usually recommend taking the time during the upgrade to update outdated product descriptions, add missing META descriptions, etc. We also recommend switching the site to full-time https per Google’s recommendations.
As far as your customers go, they can use the same login info they always have to log in and view their order history and manage their account. The only thing that won’t migrate across will be any saved shopping carts they created before the move. It is a great opportunity to send out an email to all of your customers asking them to come view you new and improved site!
Sounds great, but what does it cost?
The cost will vary depending on exactly what you need us to do, but we can do a basic installation with a stock template and migrate your store data for as little as $750. Adding a custom design or copying over an existing design would add to the cost, as would any custom development that needs to be re-created on the new site. We’d be happy to provide you with a no obligation quote, just drop us a line!
My site works fine, why should I upgrade?
In additional to accessing the new features mentioned above, most of our clients want to upgrade because of the responsive template. E-Commerce is all about mobile these days, and providing the same experience to your mobile customers is essential. The mobile template in the older versions of Pinnacle Cart is downright ugly and the chances of getting an order through it are slim to nill.
There is also the issue of support. Pinnacle won’t be supporting the older versions much longer, and they have already stopped providing upgrades. As new technology emerges and third party vendors update their software, things will simply stop working in the older version.
Finally, PCI compliance plays a big part. At the end of 2018 your server will need to be running PHP 7.1 in order to pass your PCI Compliance scan. The older versions of Pinnacle are not designed to run on this version, which means you will be caught between a rock and a hard place – PCI Compliance issues or your site not working at all.
Won’t Pinnacle Cart provide a patch?
Unfortunately no, the changes required to make Pinnacle Cart 3.7 and earlier versions of Pinnacle Cart run on PHP 7.1 are too complex for a patch. Pinnacle Cart has also informed us that they will NOT be providing a patch for 3.8 versions, which means you have no choice but to upgrade, even if you are on the 3.8 branch already.
Anything else I need to worry about?
- You will need an active Pinnacle Cart license/account in order to have access to the 3.8 version
- You will need to let us know about all customization you had done to the cart. If we don’t know about it, we can’t copy it across to the new site
- Your server will need to be able to switch between PHP 5.6 and PHP 7.2. Ask your host if you are unsure.
- We’ll need full access to your hosting control panel, FTP and admin area of Pinnacle Cart
How about $1000 worth of free apps to go with it?
To sweeten the deal a little, we’ll throw in ALL of the following apps with your upgrade:
- Scrolling Featured Products – View Demo Here
- Scrolling Secondary Images – View Demo Here
- Random Testimonials – showcase your customer testimonials on the home page or footer of your site
- Mega Menu – create a custom flyout menu that makes it easier for your customers to navigate deep catalogs
- Message Bar – add an editable text bar to the header of your site showing promo messages, vacation messages, etc.
I know you probably have a ton of things you would rather spend your money on, but this is no longer an optional upgrade. Failure to be PCI Compliant has major security ramifications, and your customers deserve to have their data be completely secure. Of top of that, you are really hurting your business if you are still on the 3.7 branch and serving a generic mobile site to your customers.
Questions? Feel free to contact us and we can walk you through the whole process and get you a proposal.